[Kinger]

Hi Girls and Boys. We've all seen and heard of so much bad service/ rip off's that I'm glad to be able to recommend two different bike related business's that are the opposite.
1: "The Motor Cycle Recovery Service" provided by Martim Mc Donald
2: "Gem Motorcycle Workshop" Ranelagh.Dave
I was away for last week and hadn't used the bike for nearly two weeks so first things first I left it on charge overnight. Monday morn arrived and off I went to work, two hundred yards down the road and it died on me, then came back to life for about a half mile then died again, this continued from Finglas to Broadstone when I eventually got parked up safely.
I guessed it was electrical/battery related and rang a mate for his opinion and he agreed so next thing was what to do with it to sort the problem and lo and behold in my phone was Motorcycle Recovery so I gave him a ring had a wee chat and we agreed on the possible problem and he'd be with me in 15 minutes. True to his word Martin arrived and we checked a few things,Alarm,Main fuse Battery and terminals/connections and it seemed to be fine, put it back together, went to move and it died again. What did you do, he says, I grabbed the bars, says I. So we started messing around with the bars and found the problem a loose wire somewhere in the ignition.Martin said he couldn't fix this at the side of the road, fairings to be striped down and all that so he'd ring Dave in Gem in Ranelagh.
Bring it up was the reply I got so off we went

Martins bill for
coming to look at the bike, trying to fix the bike, diagnosing the problem and then transporting the bike and me to Ranelagh, 55 euro.

I rooted through my pockets and scraped up 50 euro and 5 pound sterling (petrol money for shins mates)

We arrived at Gem explained the problem to Dave. He stopped working on the bike he was at and sorted mine in about twenty minutes (fairing didn't need to be removed). Any way we're yapping away and I asked him if he takes Visa and he says no cash only so I said stop now I gave all my cash to Martin to get me here, He didn't stop working, fixed the wiring,checked and adjusted my scott oiler,checked and pumped my rear tyre, oiled the chain and checked the lights and then says to me drop me in 20 euro the next time you're passing
What a Gent, the attitude of the man was even better than getting my bike fixed and has restored my faith in mankind,
I'm going out to him tomorrow with the 20 euro and there will be another 20 with it for his much appreciated kindness
Kinger

[delooney]

Well done those chaps. Nice to see people taking a bit of care.

[phew]

Great story. It kind of restores your faith in humanity, knowing that not everyone out there is a rip-off merchant.
It can work in their favour too. I'll certainly be keeping them in mind should I ever need their services in the future.

Paul

[Darkcloud]

I'd say the only reason they were nice to you is that they knew Shins






Fair play to the guys....restores your faith in folk

[fatso]

Martin is the spit of this fella (the one in the blue) lol.

[Hogkiller]

FairPlay to the lad in the Gem! After telling him you hadn't the cash on you, he still did the work and went that bit extra!

Again FairPlay ))

[sp1v]

Didn't know the lads in the gem were still there! Used to bring my old super 4 there for a service . Always spot on End to end inspection ,everything greased , oiled ,tyres checked , wouldn't let the bike out the door unless it was 100% . If its the same Dave that was there 2 years ago .. sound lad

[Shinwacker]

Kinger,
I'm glad you got my next bike sorted out I wonder what caused the problem in the first place? Strange indeed, on such a new bike. DC I don't know any of these guys, maybe they were afraid you'd come to vist and cheer everybody up Sorry only messing mate.

It does seem that people now want your business and your money, fair play to me man in Gem, waiting for his money. It was a good call on his part and now has won himself a good customer for the futrue.

Shins

[jafo]

great story! well done to all those involved!
this type of advertising can't be bought!

[kevinb99]

Great to know that there are still people out there who care, good business sense as well to get the return custom

>>>>>>>>> topic moved - Good/bad service forum

[Jem]

Fantastic! Great to hear a positive story for a change. I also didn't think the Gem was still going - will keep em in mind next time I'm getting the bikes serviced.

[pugwash]

Martin's a diamond, has picked me up or sorted me out at the side of the road on many occassions, above & beyond the call

[Spiceburger]

Peter and Dave in the Gem are both top blokes

[Yahooo]

Always had great service off the lads in the Gem over the years.

[kevinb99]

Anyone got a number for them in case someone else gets stuck?

[nutmeg]

kevinb99, on 27 January 2011 - 07:18 PM, said:

Anyone got a number for them in case someone else gets stuck?

here you go

Bike IrelandGEM MOTORCYCLE WORKSHOP, CHELMSFORD LANE, RANELAGH, DUBLIN 6. 01 491 4520. GMI TECHNA HSE, TERENURE RD EAST, DUBLIN 6. 01-4906611. CAPITAL T MOTORCYCLES. ...
www.bikeireland-ie.com/dealers.htm - Cached

[kevinb99]

[bala]

I've been using the guys in Gem for years now and they are brilliant, they are 2 good guys just grafting away and making a living. But Peter is now gone and it's only Dave and he's also moved premises a couple hundred yards from sachs hotel

[jamesobrady]

Great story...way better service than you get with AA to be fair. Bonus that he spotted the problem and you were able to get it fixed without having to pay an hour or two labour in someone taking oyur bike apart and searching for it. Cheers for that...nice to hear