[smudger]

i'll try and keep this short but its a long story so here goes. went to the nec bike show in november got a few bits from the powerbronze stand which they agreed to send,three weeks later they landed but i didnt put them on due to the cold weather so made a start at the end of jan,now the item i have a problem with is a screen for a hornet,so i drilled three holes at the back of the clocks and fitted the screen,as soon as i sat on the bike i could see something was wrong the screen was all to one side,when i checked it the three predrilled holes on the screen were off centre,so i rang powerbronze and they said e mail pictures so i did,rang them a week later they said pics were not clear enough so i sent 20 more pics showing exactly what was wrong,rang them 2 weeks later but they hadnt chance to look at pics,when he did look at them he wouldnt admit there was a problem so i asked would they be at irish bike show,when he said yes i said i would bring faulty screen to show and swap for good one,anyway took screen with me found there stand and although it was easy to see yer man still wouldnt admit there was a problem when i asked him to change it he said he didnt bring anymore with him ,he said to leave the screen with him and he would check it out, if there was a problem he would trim one side to even it up!!! 2 weeks ago they said they are sorting it out but i still have no screen. how in gods name do tossers like this stay in business?if i didnt have three holes drilled in the bike i would tell them to stick it where the sun dont shine,sorry for the long rant but i feel really pished off. so BEWARE of POWERBRONZE.

[oakers]

I've dealt with PB a couple of times and although everything got sorted in the end both times I did have issues with them.

Don't give up and ask to speak to Hazel. I believe she looks after the UK and Ireland side of things.

[Alan]

Not a good add if you both had hassle...

[oakers]

Alan, on 28 March 2011 - 09:35 PM, said:

Not a good add if you both had hassle...

I wouldn't go back I have to say. It really is a shame though as the product (when they got it sorted) looks the business. If they sorted out their manufacturing I'm sure things would be great!

[smudger]

i feel the same way,the other bits and pieces were fine and even the quality of the screen was very good except for the holes in wrong place,whatever the outcome of this i wouldnt buy a washer from them now ! if they had it sorted in a couple of weeks i wouldnt say a word but its 8 weeks now and still no joy.

[Nori41]

Very poor service and amount of people who know of your misfortune increases by the day.

Good luck with getting it sorted real soon.

[Flash Gordon]

They do have some nice stuff, but I wont be going there now!!

[Kelpie]

I've sent a link of this thread to Power Bronze. If they're worth anything at all, perhaps they do something about their shoddy service.

[Animal]

Kelpie, on 30 March 2011 - 08:05 AM, said:

I've sent a link of this thread to Power Bronze. If they're worth anything at all, perhaps they do something about their shoddy service.

Or they will say, "feck him, he's not getting any screen now".

Think you just made things a whole lot worse for OP!!'. IMO

[Kelpie]

Damned if you do and damned if you don't huh?

I know if I was running a business and saw this I'd sort it out PDQ.

[Kelpie]

Just received this from Power Bronze...

Hi Kate



Thanks for your email. I am aware of the problem that is highlighted here. There were some fitting problems with Gary’s screen, and we have no argument with what he says. He handed the screen to our MD at the Irish Bike Show. He understood what was wrong with the screen on seeing the screen and brought this back to the factory to be redesigned. Unfortunately, this takes time to do as new tooling etc has to be made and the changes have to be digitised into our lazer CNC machines before we can commence production of a line. These are not things that can be done in a few minutes unfortunately.



We are genuinely disappointed that the customer has had to wait so long for his screen, but I am pleased to say that this was sent out to him yesterday and we hope that he will be happy with the finished result, as indeed he has been with the other products he has brought from us. Please feel free to post this on the forum, if nothing else to reassure “Ensign” that our attitude was slightly better than he seems to have been predicting…



Mark@powerbronze

Tel 01903 783222

I think, when referring to "Ensign" he means "animal".

[Nori41]

Great result when you get the wimmins involved.

Nice one Katie.

[Kelpie]

I didn't affect the resolution of the problem. It seems it was being sorted out. Hopefully Smudger will get his screen soon and it fits! This has at least highlighted to Power Bronze the problems that exist and good to see they're prepared to acknowledge and address them.

[Animal]

Well that puts me back in my box!!! Anyone around to close the lid for me?

In all fairness, if they had taken the time to send a similar email to the OP explaining that he had highlight an issue with the product and in light of this they were planing to reproduce that item but it would take a few weeks this thread would never have been started!

Good comunication and customer service will always make a huge difference!

[Kelpie]

Animal, on 30 March 2011 - 09:31 AM, said:

Well that puts me back in my box!!! Anyone around to close the lid for me?

Animal, on 30 March 2011 - 09:31 AM, said:

In all fairness, if they had taken the time to send a similar email to the OP explaining that he had highlight an issue with the product and in light of this they were planing to reproduce that item but it would take a few weeks this thread would never have been started!

Good comunication and customer service will always make a huge difference!

[Alan]

Fair play Kelpie and hope smudger does get sorted and is happy with the outcome

Keep us posted

[Tazzzie]

Good job !!

[smudger]

Great news!the screen landed today, first off i want to say thanks for your support especially to katie for your efforts (i owe you one big time) anyway fitted screen to bike this evening and its perfect, its quite a bit narrower than original but i think this is an improvement and looks better.I feel a bit guilty about posting in the first place now but i still feel eight weeks was a bit excessive,anyway it all turned out ok and thanks again.
Gary

[The Mex]

Jaysus, they wouldn't last long working in our outfit...

We have several setups on our CNC machines every week!

This post has been edited by The Mex: 01 April 2011 - 03:03 AM