[Mihau]

Went there arround 2-3 months ago cause my bike was sucking air. Told them to check it and give me a call before they go ahead to fix it to tell me tne price. Never happened. Also told them to let me know if they can fix the problem same day as i am dependent of my bike. They said that it shouldn't take more than a couple of hours. Yeah right, got a call back after 4 days in saying that the bike is ready. Problem was the air box. Not fitted properly. So they said that the problem was fixed. They also run a compresion test, oil check, tyre presure, etc., which i didn't asked for. So asked them how much it's going to be. I was stunned when i got the price of €170. let's say it's a ok price for a dealer. Yeah, but just the other week took it apart to change the thermostat, and surprise. The airbox was just sitting on the top of the front piston, and 2 screws from the airbox where half way out. Half af my airfilter is now black because of that. Went in to tell them, and got the typical answer : where sorry. No money back, no nothing. Not going in there to get anithing fixed ever.
Extremely bad service overall.

[Turkish]

.....i think they focus more on lawnmowers and generators , I only get parts there from time to time....can't comment and actual service

[Mihau]

Turkish, on 26 April 2011 - 11:08 AM, said:

.....i think they focus more on lawnmowers and generators , I only get parts there from time to time....can't comment and actual service

They fix loads of bikes. It was the first time i went into a main dealer and last time to get something fixed. Only went in as nobody really seem to really know what caused the air suction.

[Turkish]

Mihau, on 26 April 2011 - 11:16 AM, said:

They fix loads of bikes. It was the first time i went into a main dealer and last time to get something fixed. Only went in as nobody really seem to really know what caused the air suction.

they have lots of bikes....not sure if they fix them

[Fr Dougal]

I shall not be darkening their door again.

About two years ago I got stainless pipes and new headrace bearings fitted. One of the exhaust studs was snapped, they knew this before I gave them the bike and got the quote. For labour I was quoted in advance, 1.25 hours for bearings and 1.75 hours for exhaust (I had the fairings off already) so total was to be 3 hours and quoted €50 per hour, total €150 for labour. 2 days later, I went to collect the bike and invoice was for 7 hours at €60 per hour = €420 per labour plus VAT, complained and was told, sorry, it took longer than we expcted, they eventually agreed to charge €50 per hour, the hourly rate they originally quoted... so labour total was €350,which was €200 more than they had quoted when I left the bike in.

Also, they did not have a replacement exhaust nut for the broken stud so put a regular nut on it and told me to come back in the following Saturday. I arrived the following Saturday morning to get the nut replaced (Again, I had the fairings off), and I was told I would have to leave the bike with them til Tuesday.... b****x to that, eventually after arguing, they swapped the nut within a few minutes.

Normally I don't post bad service stories but in this case I told them I wasn't happy and they just shrugged.

As I said, I haven't darkened their door again.

This post has been edited by Fr Dougal: 26 April 2011 - 11:39 AM

[skipper]

That's a shame because when Capital Honda was on the south side they had a great couple of lads working there I never had a complaint they would bend over backwards for you and were pretty reasonable too I believe the place may have changed hands since then but it's a name a lot of people trust

[Boyo]

Mihau, on 26 April 2011 - 10:58 AM, said:

Went there arround 2-3 months ago cause my bike was sucking air. Told them to check it and give me a call before they go ahead to fix it to tell me tne price. Never happened. Also told them to let me know if they can fix the problem same day as i am dependent of my bike. They said that it shouldn't take more than a couple of hours. Yeah right, got a call back after 4 days in saying that the bike is ready. Problem was the air box. Not fitted properly. So they said that the problem was fixed. They also run a compresion test, oil check, tyre presure, etc., which i didn't asked for. So asked them how much it's going to be. I was stunned when i got the price of €170. let's say it's a ok price for a dealer. Yeah, but just the other week took it apart to change the thermostat, and surprise. The airbox was just sitting on the top of the front piston, and 2 screws from the airbox where half way out. Half af my airfilter is now black because of that. Went in to tell them, and got the typical answer : where sorry. No money back, no nothing. Not going in there to get anithing fixed ever.
Extremely bad service overall.

It is very annoying when you get service like this. I know you went in to complain and got no joy.
I personally would not leave it at that. I would write to the Service Manager (Paul Killeen) and just put in writing your issues and ask what they intend to do about it.
Explain it is not good enough to let a bike out that has not been properly fixed and that you want it done right and you should be given something for the inconvenience.
Make it clear you want an answer and that if you do not hear back within x days you will take it further.
Writing might be a pain however it does takes the emotion out of it and allows you to clearly state the facts and is harder to ignore. Send a follow-up letter if you do not get a reply and copy in the Managing Director including a copy of your first letter.

[Dub Duke]

Anyone from Capital Honda on here to respond?

Those 2 stories are terrible. It makes you want to write down the agreed procedures / quote before getting them to do anything.

I want to go to them to get spare Honda keys, but after reading that, I may stay well away from them.

[nab301]

Fr Dougal, on 26 April 2011 - 11:25 AM, said:

I shall not be darkening their door again.

About two years ago I got stainless pipes and new headrace bearings fitted.

I 've only ever used them for parts...... (slightly ot, what happened to the head bearings you replaced yourself in'08 )

Quote

That's a shame because when Capital Honda was on the south side they had a great couple of lads working there I never had a complaint they would bend over backwards for you and were pretty reasonable too I believe the place may have changed hands since then but it's a name a lot of people trust

That's the Northside for you

This post has been edited by nab301: 26 April 2011 - 07:51 PM

[Fr Dougal]

nab301, on 26 April 2011 - 07:46 PM, said:

(slightly ot, what happened to the head bearings you replaced yourself in'08 )

I replaced the bearings on the Deauville.

Capital did the bearings on the Vfr. Come to think of it, I didn't have a problem with the Vfr bearings but when I brought it in to Honda for the exhaust they told me the bearings needed doing so I guess they were on the way out.