[TDM Reborn]

Hi All, Back in June, I saw on ebay crash bobbins for a TDM. On visiting the Shop page of Coyotemoto, I saw that I could buy a full (3 pairs) of bobbins for my bike for around €70-80. I ordered same and paid with Paypal. As the goods were coming from UK, I waited 2 weeks before I contacted Coyotemoto to ask what the problem was. I got an e mail back saying they were running a bit behind but my bobbins would be posted by the end of the week. Again, 2 weeks past and again I e mailed Coyotemoto and again got a reply stating that he had "smashed up" his fingers but my bobbins would be posted at the end of the week.

again weeks past, and Guess what !, no bobbins. For weeks after I tried e mailing and phoning but no reply. I contacted Paypal but as 40 odd days had past, they were not interested. At this stage I wondered if the company had closed down.

Last week, I used my work e mail to send them a query about bobbins for a BMW GS and surley, I got a reply stating they did not cover this model. I then asked they they do bobbins for the TDM 850. He replied yes and that I should look at their website for details. I replied to this stating who I was and asked where was my order. To this he relplied that maybe my order had not reached him as they had e mail problems with Paypal and would I send him as much detail as possible and he would sort it out. I sent in the Paypal details, order number and copies of e mails he had sent me. Shock and horror, he has again stopped responding to my mails.

Just be aware, Coyoemoto are still advertising on ebay but are not to be trusted.


Mick

[delooney]

It seems they also call themselves Motocrashprotection?

I'd get back onto Paypal and Ebay themselves, at least get your money back. I've got refunds in the past from undelivered items, longer than 30 days too.

Also, I think some outfits only answer e-mails and queries sent through ebay's own message system, rather than through regular e-mail.

[jamesobrady]

This them ? :
http://www.coyotemoto.com/contact.asp

This post has been edited by jamesobrady: 11 September 2011 - 11:02 PM

[Linda]

TDM ask paypal for a refund if they refuse contact your card issuing company i.e.visa you haven't received the goods so you shouldn't have to pay. Contact ebay and report it as a case of fraud if you can find out which town he is located in report him to the local trading standards officer. There is one in all large towns across the UK even though you are not a UK citizen they will look into your report and may well give him the fright he obviously needs

[TDM Reborn]

James, yes that is him.

Linda, Good advise. I am off work next week and will go on a bit of a mission.

Thanks

[The Mex]

Make sure you let us know how this all pans out...

This thread has the potential to be made a sticky.

[TDM Reborn]

Hi all,

just a quick up date.

I have contacted Kent Trading Standards and sent them copies of e mail traffic.

I have re contacted Paypal and informed them that they are being blamed for not sending in the order ( one of many excuses)/

I have sent Coyotemoto a few e mails to let them know I am still around.

I found their Facebook page and left a few not nice but polite comments. These comments were deleted within 30mins and my access blocked.

any ideas on how to proceed, it is not about the money but it annoys me to think they feel they can ignore me and get away with it.

Mick

[Lilliput]

TDM Reborn, on 16 October 2011 - 11:14 AM, said:

Hi all,

just a quick up date.

I have contacted Kent Trading Standards and sent them copies of e mail traffic.

I have re contacted Paypal and informed them that they are being blamed for not sending in the order ( one of many excuses)/

I have sent Coyotemoto a few e mails to let them know I am still around.

I found their Facebook page and left a few not nice but polite comments. These comments were deleted within 30mins and my access blocked.

any ideas on how to proceed, it is not about the money but it annoys me to think they feel they can ignore me and get away with it.

Mick

Have you tried the ombudsman office here and asked them for their advice and who you should contact, also the small claims court, explain that you know this is probably doesn't fall within their net but that you would welcome their expertise on how to proceed. they might be able to point you in the right direction plus if they can do anything they will

[Tazzzie]

Thanks for the update. TDM Reborn. Good advice from lilliput. Keep at them.

Mail them a link to your thread here, it does seem you have tried your best to resolve the issue, with no favorable result despite your best efforts.

We getting 5 million hits a month (more or less) thats a lot of negative (potential) views - it might help them realise the importance of resolving your issue.......

Also the sale of goods / services act (and distance selling (probably expired at this stage tho)) applies.......

Make sure to keep us up to date regarding your progress.

Tazzzie

[TDM Reborn]

We may have progress !. Got a mail for Coyotemoto today ( attached to the one I sent to Trading Standards). In it, he states that he relieses he "messed up my order" and if I sent him my address and number, he would get a set of bobbins out to me today.

We live in hope ?.

[Lilliput]

TDM Reborn, on 17 October 2011 - 07:32 PM, said:

We may have progress !. Got a mail for Coyotemoto today ( attached to the one I sent to Trading Standards). In it, he states that he relieses he "messed up my order" and if I sent him my address and number, he would get a set of bobbins out to me today.

We live in hope ?.

so there is light at the end of the tunnel and its not just a train

[Tazzzie]

Sucky that you had to resort to trading standards, but, hopefully its done the trick.

Thanks for the update.

[TDM Reborn]

Hi All, Shock and Horror. I came home from work today to find a package marked as from Coyotemoto.

Thanks for all the advise and support.

Mick

[Alan]

A lot of effort to get them - fair play for posting of your endeavours

[Tazzzie]

Glad it played out eventually for you and thanks again for your updates. Its worth sending them a "thank you" as an acknowledgement that you got the goods too.

Nice one.

[Linda]

Great news bet you got a shock