[MouseyG]

I bought a C3 in may of this year from Crossans. My wife has one and she likes it. It was also strongly recommended by a friend . Someone had mentioned leaking visors but regrettably I didnt take this on board. I used this helmet daily to work and at weekends on spins out. It was comfortable, light, and reasonably quiet as most helmets go. There was a problem with the visor dropping down to a closed position too easily at speed over 45 MPH unprovoked. Otherwise I liked it.

My work ride is a Honda FJS 600 and it has a good windscreen. Despite this, the first time I encountered rain, the visor let in freely at the top. The seal simply was not working and I had water drops coming down the inside of the visor and sometimes on to my face. There was no adjustment that I was aware of , so I had to revert to Crossans. I also have a Multitech and have no such problems with it.

When I spoke with Crossans they told me that the Helmet would have to be returned to the Factory as they did not have the wherewithall to fix it themselves. I posted the helmet to them on the 2nd July as they are too far north from where I live to justify driving up again. They received the helmet on the 7th July. Long story short, I have only just received the helmet back a couple of days ago on the 14th September. I have been without it for approximately two and a half months. It is now supposedly fixed but I have yet to get out in the rain with it. However this is far too long for a problem to be sorted out, with any product.

I am advised by Crossans that the return of the helmet to Germany coincided with national holidays there. It also seems that there was a change of distributors in the UK. Crossans do not entirely come up smelling of roses here as they acknowledged receipt of the helmet on the 7th July but according to themselves did not post it to the people in the UK until the 28th. I also had an unreasonable amount of following up to do with Crossans to get matters expedited. By the beginning of September I just wanted a refund of my money but apparently this could not be done. Crossans tell me they will allow me a credit note for another helmet if the Schuberth is still problematic.

Lessons learned ? Shop closer to home as, when there is a problem, distance from the retailer can be a real nuisance. Also I will listen to warnings in future, as I had been warned about the leaking visor issue and subsequently (after purchase) found several mentions of it on the web. I believe this forum will be helpful also in that regard. On a positive note with Crossans I will say that the experience on the day of purchase was helpful and pleasant. I also purchased the Multitech from them.

I will update on this issue in a short while when I have tested the helmet in the rain.

[CBR 46]

You could contact these guys, only recently set up in Swords http://www.akb.ie/

[K Kid]

The contract is with Crossans, not with Schuberth - sending to Germany is irrelevant.
Check with N.I. Ombudsman's office.
That's my understanding of consumer law.

How long have you got it - what's the guarantee??

http://www.ni-ombudsman.org.uk/


Custimer Service
kundenservice@schuberth.de

I just mailed them to enquire about guarantee.

http://www.schuberth.com/en/home.html

This post has been edited by K Kid: 16 September 2011 - 11:37 AM

[Sprint]

Hi,

In defence of Schuberth C3 helmets, I have been wearing mine for 18 months now, and my visor has never leaked. I am thoroughly happy with it. It is the most comfortable helmet I've ever had, and also very quiet.

The visor does close automatically as your speed increases, but I don't have a problem with this. I love the integrated sun visor.

I purchased mine from Philip McCallen in Lisburn, but have had no reason to contact him since (I couldn't find any local dealers selling them). Local retailers are better, if a problem arises, tho'.

[gipi]

I've also got a C3 which has never leaked.

According to the C3 manual that came with the lid, Schuberth guarantee their helmets for 2 years from date of purchase, except for visors & sun visors which are guaranteed for 1 year. There are the usual exceptions for wear & tear, modifications and improper use.

Hanna here on IBF had an issue with her Schuberth (the rubber seal shrivelled & cracked if I recall) and she sent it back to Germany. You could PM her or search on IBF for more details.

[MouseyG]

I only have the helmet since May this year. I have no doubt that others have them without any problems. However mine was almost brand new and let in on the very first shower when the rain was'nt even heavy. That is a real sickener when one pays so much for a helmet as I am sure you will all agree. The fact that some leak and some dont, shows inconsistency in either the manufacturing process or the assembly. Also the two and a half months to get it fixed was unacceptable. It is supposedly fixed now and I will check that out in a couple of days. Many thanks for the advice and info offered above.

[K Kid]

Did somebody have a problem with a chain there as well and didn't get satisfaction ??

Maybe we should give them an option on publicity.

I have a C2. You are aware of the fact that the visor has two positions when closed. It can be tight against the seal or a mm or so away from the seal for ventilation??? Thus the little indent in the fin at the side of the visor.

This post has been edited by K Kid: 16 September 2011 - 08:33 PM

[V TWIN]

K Kid, on 16 September 2011 - 08:30 PM, said:

I have a C2. You are aware of the fact that the visor has two positions when closed. It can be tight against the seal or a mm or so away from the seal for ventilation??? Thus the little indent in the fin at the side of the visor.

Bought a C3 a few weeks ago, some drops came in in the first shower of rain but want to try it in the rain a few more times before complaining.

I had a Concept and a C2 and was very happy with them. The C3 has some improvements over the C2, mainly the lighter weight, the size and operation of the sun visor and the pinlock facility on the visor. However, to me, it has significant disadvantages - MUCH noisier than the C2, definitely need to wear earplugs now, the vent position referred to above doesn't exist anymore and it's difficult to keep the visor slightly open, and I find I can't stop the strap from cutting into my neck.....then there's the price !

All in all, not really happy with it - it's like as if Schuberth took the C2 and tried to make it more like the BMW System 5 helmet (which they made) which features those disadvantages mentioned above

BTW, read about all these issues on other forums in the last few months and decided to ignore them (I was seduced by the idea of the add-on Bluetooth collar)

[K Kid]

Got a reply from Schuberth confirming the 2 year guarantee

[MouseyG]

Well I have been out in heavy rain and the leaking would appear to have been fixed. The visor ratchet is also fixed as it doesnt drop down like it used to any more. The mechs at each side were replaced and that seems to have done the trick. Pity it took two and a half months to get it done. Any that is the end of the saga for now. Thanks for the input from everyone.

[K Kid]

Had interesting experience in the heavy rain yesterday.
Usually visor fogs up.

Friend gave me rain repellent to put on visor.

The interesting thing was that the visor didn't fog up at all.
I suppose it is partly the fact rain wasn't staying on the visor.
Even so it will be interesting to see what happens when it's really cold!!!!

http://www.nikwax.co...p?productid=248

[K Kid]

Shuberth gave AKB as the agent

[CBR 46]

No fogging up at all yesterday during Zuma's Search for Mr. Blueskies Run

[MouseyG]

One other issue with the C3 that folks should look out for is that the Face Shield can sometimes be difficult to close. To close it effectively I have to lift the visor and then pull down firmly on the face shield with one hand while holding the back of the Helmet with the other. In short this is a two hand affair and it will not close like the Multitech using only one hand to pull down the face shield. On a couple of occasions I had thought that the face shield on the C3 was closed when it actually was not. No other issues for now and the C3 still hasnt let in since being fixed.